AMPLIFYING VOICES IN DISASTER RECOVERY: THE ROLE OF COMMUNICATION TECHNOLOGIES
Authors: Emma Harrison, James Mitchell
Published: March 2024
Abstract
<p>This study explores the vital role of voice and communication technologies in humanitarian action and disaster recovery efforts. The conventional criticism of humanitarian aid being one-way and asymmetric has spurred a growing recognition of the importance of facilitating two-way communication between aid providers and affected communities. This approach not only empowers affected populations by allowing them to voice their needs and concerns but also promotes a more democratic and accountable humanitarian process.</p> <p>Humanitarian organizations are increasingly leveraging modern communication technologies like SMS hotlines, surveys, and community radio, often combined with interactive platforms such as FrontlineSMS, to enhance their engagement with affected communities. These innovative communication tools enable aid agencies to establish robust feedback mechanisms, thus fostering a more inclusive and responsive recovery process.</p> <p>Incorporating the voices of disaster-affected individuals is pivotal in creating a more equitable and effective humanitarian response. This study delves into the evolving landscape of humanitarian communication, shedding light on the transformative potential of communication technologies in reshaping the dynamics of aid delivery and accountability</p>
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