MOTIVATIONAL FACTORS AND EFFECTIVE SERVICE DELIVERY IN THE RIVERS STATE POLICE COMMAND, NIGERIA (2015–2023)

Abstract

This study investigated the dynamics of employee innovation and service delivery in Rivers State Police Command between 2015 to 2023. The Nigerian Police annual report content was what motivated this study and it revealed how handicapped the Nigerian Police force have been, which was orchestrated by a combination of various factors that plagued the Nigerian Police Force. Among these factors were inadequate funding, high level of corruption, as well as poor conditions of service, among others. The Expectancy Theory propounded by Vroom in 1964 was adopted as the theoretical framework. While, method of research were both primary and secondary means of sourcing for data. The primary data sources were both questionnaire and interview. While, secondary data were sourced from textbooks, published articles, as well as internet materials, among others. However, a total number of 391 copies of questionnaire Samples were drawn for the study; whereas, interviews were conducted with senior police officers across the mine Area Police command in Rivers State. Findings showed that the welfare of personnel’s of the Nigerian police force, Rivers State Police Command were not taken serious by the Nigerian government; their salaries have been very poor, their accommodation facilities were not for all, their police uniforms are hardly provided for them on time, among others. Therefore, the study recommends that the federal government should conduct a comprehensive review of Police Personnel’s Salary Structure that will be commensurate with their service delivery in Rivers State.